Shipping, Returns, and Refunds

Thank you for visiting and shopping with Shiloh International Products! We are a family run business and we will work together to ship your order within a timely manner.

At Shiloh, we strive to provide high-quality products that meet our customers’ expectations. Due to the nature of our products, we do not offer exchanges except in cases where an item arrives damaged. We understand that this may cause inconvenience, however, we appreciate your understanding. If you have received a damaged item, please contact us within 15 days of receiving your order, and we will be happy to assist you.

Shipping and delivery times

$6 flat rate? YES!
(Truthfully, it’s just simpler that way!)

Ordering is available only in the United States at this time, and all of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Damages and missing orders

If you received your order damaged, or if the order appears to be lost during shipping, always contact Shiloh first. Do not attempt to file a claim with USPS/UPS yourself. Shiloh will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Shiloh. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

Insurance coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 9 months from the date of the shipment. For damaged shipments, we must file the claim within 90 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

Good faith cooperation

When an insurance claim needs to be filed for a shipment, both Shiloh and you, the recipient, acknowledge both parties’ respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.

Contact us

If you have any questions or concerns regarding your order, feel free to contact us!